Post by Admin on Sept 25, 2013 4:34:15 GMT
Targets, targets, targets. If you work in a call centre, chances are you have targets to meet. Fair enough if the company needs to make money, but often targets are set too high, cause unnecessary stress and don't take into consideration other circumstances that may make meeting target harder.
If someone doesn't meet target they may find themselves in a 'performance improvement plan' or worse, a disciplinary and eventually dismissal.
This whole process can be extremely stressful, and even moreso if the relationship isn't great wit the TL/Management.
Remember that you are entitled to representation in disciplinary meetings, so take advantage of that. Even better, if many of your co-workers are struggling with targets, if you act together you may be able to change the situation. Luckily there are lots of things a small group of people can do to make things better for everyone
Chris.
If someone doesn't meet target they may find themselves in a 'performance improvement plan' or worse, a disciplinary and eventually dismissal.
This whole process can be extremely stressful, and even moreso if the relationship isn't great wit the TL/Management.
Remember that you are entitled to representation in disciplinary meetings, so take advantage of that. Even better, if many of your co-workers are struggling with targets, if you act together you may be able to change the situation. Luckily there are lots of things a small group of people can do to make things better for everyone
Chris.
